America's Credit Union
  • 28-Sep-2017 to 27-Nov-2017 (PST)
  • Member Services
  • Lakewood, WA, USA
  • Part Time

Tired of working at night, late shifts and holidays? Does up to 3 weeks' vacation during your first year on the job sound good to you?  Here at ACU we believe in work-life balance as well as the professional development of our employees. Not only do we care about our members, but we make sure our employees are given the attention they deserve! Apply today!

Please complete a full application in order to be considered!

Thank you, From your ACU Team!

1. POSITION PURPOSE:

The position of Member Service Representative I will work under general supervision and follow established policies and procedures of the credit union. The primary emphasis for this position will be to process savings and share draft accounts, check cashing, assist members with money orders, traveler's checks, and Visa transactions. This position requires an understanding of daily teller transactions and processes and working knowledge of the credit union's electronic data and processing system. This position will also assist members in the areas of Visa accounts, share accounts, stop payments, money orders, check orders, and resolve member inquiries. This position will require knowledge of loan, IRA, CD, Visa, ATM, wire transfer, and western union processes. This position reports directly to the Branch Manager and will assist with related projects and other duties as assigned.


2. PRINCIPAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS:

  • General knowledge of credit union products and services in order to assist members with inquires and transactions in an accurate and courteous manner
  • Provide a variety of transactions for members including processing savings and share draft accounts, loan payments, selling money orders, check cashing, Visa cash advances, Visa payments, and researching the best options for member's needs
  • Knowledge of all teller transaction codes and all policies directly related to the Over and Short, Check Cashing, and Power of Attorney Policies  
  • Open share, share drafts, smart club, Christmas club and IRA accounts
  • Issue, reissue, or hot card ATM cards/Visa Debit cards
  • Assist members with unauthorized use of ATM/Visa debit cards
  • Maintain a professional appearance suitable for person-to-person interviews with members of the credit union; follow guidelines of the credit union dress code
  • Responsible for balancing daily transactions and cash totals in an accurate, efficient and timely manner
  • Maintain effective oral and written communication with all credit union employees to ensure coordination and exchange of information for accomplishing credit union goals 
  • Attend monthly staff meetings, training sessions as assigned by immediate Supervisor
  • Process incoming mail, night deposit mail, western union and bank to bank wires
  • Performed other related duties as assigned by Supervisor or Management.
  • Cross sell all credit union products and services

QUALIFICATION REQUIREMENTS:

Education: High school diploma or equivalent and six months to one year of experience working in a financial institution or related field.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Retail sales and/or cash handling experience
  • Familiarity with 10-Key, knowledgeable with computers, keyboard and other office equipment 
  • Ability to enter numerical data on computer with speed and accuracy
  • Good mathematical aptitude to facilitate daily balancing
  • Pleasant manner in dealing with credit union members and visitors
  • Ability to problem solve and research when necessary and to assist members with various requests and inquires
  • Must be computer literate and possess skills in effective written and oral communication
  • Must have excellent interpersonal skills; be highly motivated and well organized 
  • Ability to work well under pressure 
  • Ability to work flexible schedule to meet member, department, and operational needs
  • Successful completion of Travitor course including Teller Training, Bank Secrecy Act, and Negotiable instruments.
  • Successful completion of in-house Teller Training Program

Competencies: The following competencies and detail definitions can be viewed in Performance Pro under the position title.

20% Job Knowledge
15% Quality Service Standards
15% Sales Performance
15% Policy Compliance
15% Teller Balancing Record
10% Communication
10% Productivity

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to operate standard office equipment such as copier, personal computer and related software, calculator; ability to communicate via telephone and email, ability to sit or stand for long periods of time. In order to perform the duties of this job, the employee is required to stand; walk, sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms and work may require continuous or repetitive arm/hand movements; balance; stoop, kneel, crouch; talk and hear. The employee must occasionally lift and/or move up to 10 pounds. 
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus in order to coordinate work. 
  • The work environment noise level in is usually minimal.

General Sign Off:

The intent of this position description is to indicate the general nature and summary of the major duties and level of work performed in this position and employee may be required to perform other job-related tasks other than those specifically presented in this description. The employee is expected to adhere to all credit union policies and procedures and understands that management may assign or reassign duties and responsibilities to this job at any time.

 

ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer.

America's Credit Union
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