America's Credit Union
  • 28-Apr-2017 to 27-Nov-2017 (PST)
  • Member Services
  • WA, USA
  • Full Time

Tired of working at night, late shifts and holidays? Does up to 3 weeks' vacation during your first year on the job sound good to you?  Here at ACU we believe in work-life balance as well as the professional development of our employees. Not only do we care about our members, but we make sure our employees are given the attention they deserve! Apply today!

Please complete a full application in order to be considered!

Thank you, From your ACU Team!

POSITION PURPOSE: 

The position is responsible for duties and principal accountabilities associated with the Member Service Specialist, Branch Lead, Teller and Call Center functions.  The Member Service Specialist is designed to assist ALL credit union branches, to include eBranch, by providing a high level of member services in person, via telephone and electronically when assigned to various credit union positions.  This position requires a thorough knowledge of all credit union products and services and current knowledge of credit union policies and procedures.  This position reports to the Regional Operations Officer and the Training Solutions Manager.

PRINCIPAL ACCOUNTABILITIES/ESSENTIAL DUTIES:

  • Maintain a general knowledge of required job functions of various credit union positions: Teller, Member Service Representative, Call Center Representative, and Assistant Branch Manager in the absence of the Branch Manager.
  • Proficient in the ability to perform the duties and responsibilities of various credit union positions as assigned, to fill-in for absent employees, position vacancies, or to augment staffing levels as needed for branch offices and eBranch
  • Respond to all member inquiries in a positive, professional, and informative manner
  • Handle and process members transactions and be proficient in all Credit Union Products and Services
  • Respond to member issues when they occur at the branch while filling in for branch managers
  • Maintain a professional appearance suitable for person-to-person interviews with members of the credit union.  Follow guidelines of the Credit Union Dress Code
  • Keep current on all credit union and department related policies and procedures
  • Conduct loan interviews in person, by phone or mail.  Educate members with all available options offered by the credit union pertaining to their borrowing needs
  • Council members on financial matters along with loan documentation and disbursal
  • Work in accordance with the behaviors and expectations of Quality Service and Sales established by the credit union
  • Maintain effective communication with all Credit Union employees (internal members) to ensure coordination and the exchange of information for accomplishing Credit Union goals

         

QUALIFICATION REQUIREMENTS:   

Education: 

  • High school diploma or equivalent (GED)
  • Minimum of two years of experience in a financial institution and/or relevant experience in a related field.

ACU offers a full benefit package for employees working 30 or more hours per week including Medical, dental, Paid Time Off, 401(k) and paid Holidays. Background screening and credit will be completed prior to hire.

ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer.

America's Credit Union
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